Refund policy
At awxaup-kp.myshopify.com, operated by A.J FINLAYSON & S.J FINLAYSON & S.M FINLAYSON, we strive to transform your daily commute into an elegant sensory experience. We curate high-grade automotive aromatherapy diffusers, essential oil blends, handcrafted olfactory ornaments, and decorative interior hangings. We stand firmly behind the craftsmanship and quality of our products. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines your rights and procedural steps to ensure a transparent, hassle-free resolution.
1.1 Standard 30-Day Return Window
We provide a 30-day return policy, giving you 30 calendar days from the date your package is delivered to request a return. To qualify for a standard return, your item must satisfy the following conditions:
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Unused & Original Condition: The product must remain in its original, unattached, and unused condition.
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Sealed Fragrance Containers: For hygiene, health, and quality preservation reasons, liquid car perfumes, essential oil vials, and fragrance refills must have their safety seals, stoppers, and packaging completely unbroken and intact.
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Complete Packaging: Car ornaments, rear-view mirror pendants, and decorative interior mounts must be returned with all original gift boxes, hardware, hanging cords, and protective padding.
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Proof of Purchase: You must present a valid receipt, order confirmation number, or proof of purchase.
1.2 Non-Returnable & Excluded Items
Certain categories of items cannot be returned due to safety, hygiene, or custom craftsmanship rules:
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Opened Fragrance Cartridges & Oil Vials: Once opened or unsealed, car fragrance liquids and diffusers cannot be returned.
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Customized / Engraved Car Pendants: Custom-tailored or personalized car hangings and ornaments cannot be returned unless they arrive damaged or defective.
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Clearance & Final Sale Items: Products explicitly marked as final sale or promotional gifts are non-refundable.
1.3 How to Initiate a Return
To initiate a return, please follow this step-by-step process:
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Contact our Customer Support Team at [email protected] within 30 days of receiving your order. Include your order number, reason for return, and photo/video evidence if applicable.
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Upon verification, our team will issue a Return Merchandise Authorization (RMA) number along with specific mailing instructions.
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Securely pack your item in its original box and dispatch it to our dedicated return facility:
Authorized Return Address:
A.J FINLAYSON & S.J FINLAYSON & S.M FINLAYSON
Attn: Returns Department (Shannon Beattie)
45 Bridge Road, Canning Vale, WA 6155, Australia
Please note: Returns sent back without prior authorization or an RMA number will not be accepted or processed at our warehouse facility.
1.4 Return Shipping Fees
Unless the return is due to an error on our part (e.g., wrong item dispatched or item arrived damaged/defective), the customer is responsible for paying all return shipping costs. Return shipping costs are non-refundable. We strongly recommend utilizing a trackable shipping service or purchasing shipping insurance for higher-value ornaments, as we cannot guarantee receipt of returned items without tracking.
1.5 Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If your car perfume bottle is leaking, glass diffuser cracked, or hanging ornament damaged upon arrival, contact us immediately at [email protected] within 48 hours of delivery. Include photographic evidence of the damaged product and outer packaging. We will promptly arrange a free replacement or issue a full refund, including applicable shipping fees.
1.6 Refunds and Processing Timelines
Once your return is received and thoroughly inspected by our Quality Control team at 45 Bridge Road, Canning Vale, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically back to your original payment method within 5 to 7 business days. Processing times may vary depending on your bank or credit card issuer.